EXCHANGES & RETURNS POLICY
We do accept returns/exchanges* please scroll further down for more in-depth information.
HOW TO RETURN A PRODUCT:
Products can be returned to store or posted back to us. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. If you would like to return a product but cannot get to a store then please include a copy of the original invoice, along with a note outlining your instructions, and send to our street address: Equestrian Central, 74 High Street, Waipawa, 4210.
Certain products will incur a 15% restocking fee dependant on popularity of the item purchased. Please check prior to purchasing if you are unsure whether your product will incur this fee.
Any product being sent out will incur a freight charge for the replacement item/s.
If a product is temporarily out of stock it will be placed on backorder and you will be notified.
*Note: We are unable to accept the return of saddles, or special orders from overseas, unless prior arrangement is made before the item is purchased. We are also unable to accept the return of any item purchased from our clearance section. Bits, Supplements & Vitamins, Veterinary Products, Earrings, Clippers & Clipper Blades due to health regulations
*Faulty Products - Please return faulty products to us as soon as possible. We will pass them on to our suppliers for evaluation, and arrange a replacement. Unfortunately we are unable to issue a replacement until we receive the faulty item back.
1. THE GOODS ARE THE INCORRECT SIZE/COLOUR
a.We are not legally obliged to remedy this situation.
b.But we are happy to EXCHANGE for a different size/colour provided the following are met
i.Proof of purchase is provided;
ii.It is within 7 working days of the purchase (online purchases have 14 days); and
iii.The goods are in their ORIGINAL UNUSED STATE. In other words they are clean, unmarked and with their original tags and packaging intact so that the product can be resold in our store.
iv.Alternatively, we can offer a store credit of the value of the purchase (on the day purchased).
1. Vouchers/Credit will not to be issued for values less than $5.00.
v. NB: This excludes Bits, Supplements & Vitamins, Veterinary Products, Earrings, Clippers & Clipper Blades due to health regulations.
2. THERE HAS BEEN A CHANGE OF MIND ABOUT A PURCHASE.
I.e. there are no faults to the goods but the customer wants to return them.
a.We are not legally obliged to remedy this situation.
b.We will not offer a refund. We may, at our discretion, issue a voucher/Credit to the value of the purchase which will be valid for 6 months This will incur a 15% restocking fee. Credit Vouchers will not be issued unless:
i.Proof of purchase is provided
ii.It is within 7 working days of the purchase (online purchases have 14 days)
iii.The goods are in their ORIGINAL UNUSED STATE. In other words they are clean, unmarked and with their original tags and packaging intact so that the product can be resold in our store.
3. THE GOODS ARE FAULTY
a.We will always seek to remedy this situation by one of the following three methods
i.Repair the faulty product
ii.Replace the faulty product with another one in stock or order it in if out of stock
iii.Refund the value of the product at the time of purchase. – [to be approved by mgmt]
iv.NB: that the cost of courier or postage is excluded from the refunded value
Goods are faulty if they:
Are not of an acceptable standard.
A good is not of an acceptable quality if: (this is the most common situation)
Does not fit for all purposes of supply (This does not include if you buy the wrong size)
Is not acceptable in appearance and finish
Is not free from minor defects
In not safe
Is not durable
The above is measured based on what quality the reasonable, objective consumer who is aware of the state and condition of the goods would expect in light of:
Nature of the goods
The price
Any statements on the packaging/labels
Representations made by salespersons
We are not obliged to remedy a faulty product IF the fault is a result of the product being misused or used in a manner that is inconsistent with the way that a reasonable person would use the product.
If an existing defect is brought to the attention of the customer BEFORE the sale, they cannot return the good and say that it is faulty by means only of that defect
Are not fit for a particular purpose such as:
A purpose that the consumer makes known as the purpose the goods are being purchased for
A purpose the supplier represents that they are or will be fit for.
Do not comply with the description or sample.
Clearance Items:
Occasionally our stock level information is incorrect; we work to ensure this doesn't happen but if a Clearance item is out of stock you will be notified and refunded.